Privacy Policy

01 Who We Are

Vcan Migration Services is a Melbourne-based migration consultancy led by Registered Migration Agent Navjot Kaur (MARN 2217763). We assist clients with migration pathways, visa applications, student support, and related Australia migration services.

02 Personal Information We May Collect

The personal information we collect depends on how you interact with us. This may include your name, phone number, email address, residential address, date of birth, passport or identity details, education and employment background, visa history, family information, and other information relevant to your migration or education matter.

Where necessary for a particular matter, we may also collect more sensitive or detailed information that is reasonably required to assess eligibility, prepare documents, or respond to a request you make.

03 How We Collect Personal Information

We may collect personal information directly from you when you submit a contact form, send an email, call us, book an appointment, provide documents, complete consultation forms, or otherwise communicate with us. We may also receive information from third parties where you authorise this, or where it is reasonably required for your matter.

• Website forms and enquiry submissions
• Email, phone, WhatsApp, or other direct communications
• Consultation bookings and service onboarding documents
• Referrals, representatives, institutions, or government-related sources where authorised or permitted

04 Why We Collect Personal Information

We collect personal information so that we can respond to your enquiry, understand your circumstances, provide migration or education-related support, arrange appointments, communicate with you, prepare service proposals, and where applicable assist with visa or related matters.

• To answer questions and assess service requests
• To identify suitable migration or education pathways
• To prepare, manage, or support a client matter where formally engaged
• To maintain records, comply with legal obligations, and improve service delivery

05 Website Data, Cookies, and Technical Information

When you use our website, limited technical information may be collected automatically by standard website systems, such as your IP address, browser type, device information, referral source, pages visited, and approximate usage data. We may use cookies or similar technologies to support website functionality, performance measurement, and user experience.

You can generally manage cookie preferences through your browser settings, although disabling some cookies may affect website functionality.

06 Disclosure of Personal Information

We do not sell personal information. We may disclose personal information where reasonably necessary for the purpose for which it was collected, where you authorise the disclosure, or where disclosure is required or permitted by law.

• Registered migration service providers or staff assisting with your matter
• Education institutions, skills assessors, translators, or professional service providers
• Government departments, tribunals, or regulatory bodies where relevant
• Technology, hosting, communications, or administrative service providers

07 Overseas Disclosure

Some service providers, cloud systems, communication tools, or education-related institutions we work with may be located outside Australia or may store information overseas. Where overseas disclosure is reasonably necessary, we aim to handle information carefully and only in connection with legitimate business or service purposes.

08 Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include controlled access practices, secure storage systems, device protections, and limiting access to information to people who need it for business or service purposes.

Although we take reasonable care, no website, email, cloud platform, or electronic transmission method can be guaranteed to be completely secure.

09 Retention of Information

We keep personal information only for as long as it is reasonably required for business, service, compliance, record-keeping, dispute resolution, or legal purposes. When personal information is no longer needed, we aim to take reasonable steps to securely destroy it or de-identify it where appropriate.

10 Direct Marketing and Communications

We may contact you in response to your enquiry, about an appointment, or regarding services relevant to your request. If we send updates or marketing-type communications, you can ask us to stop those communications at any time by contacting us directly.

11 Access and Correction

You can request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before responding, and in some circumstances access may be limited where permitted by law.

12 Third-Party Websites

Our website may contain links to third-party websites such as government portals, social media platforms, map services, or education providers. We are not responsible for the privacy practices, content, or security of external websites, and you should review their policies separately.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect service, website, legal, or operational changes. Any updated version will apply from the date it is posted on this website.

14 Contact Us About Privacy

If you have any questions, access requests, correction requests, or privacy-related concerns, you can contact Vcan Migration Services using the details below.